1 Department of Public Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran

2 Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran


BACKGROUND AND OBJECTIVES: The civil service management law in the administrative system of the country is a public policy and the mother law, which includes valuable concepts and norms in the field of administrative law. Despite the fact that some chapters of this law, including the chapter of people's rights (chapter 3), are considered as innovations; however, some of the goals of the law in this chapter have not yet been achieved. As a result, this chapter of the law needs further scrutiny and implementation. Therefore, this study intends to take an important step towards the growth of the country's administrative system by identifying the pathologies of this chapter and providing corrective solutions.
METHOD: The research is inductive and qualitative. The interviewees in the present study are members of parliament, managers and experts, who were selected by snowball sampling method. The data collection tool is a semi-structured interview and the "Theme Analysis" approach is used to analyze the data. The coding is done by MAXQDA quality software.
RESULTS: The findings of the study showed that the content deficiencies identified in the chapter on people's rights are: "Lack of attention to the needs of society, lack of law enforcement trustee, lack of trustee for public awareness, lack of mechanism for accountability Citizens, failure to specify and specify the bodies supervising the implementation of the chapter on people's rights, suffice to express the generalities in the provisions of the law and the lack of expression of the law in a common language between users and legislators and etc. These findings indicate that the observance of transverse features in the Civil Service Management Law, such as: "Responding to the needs of society, efficiency, focus on justice, feasibility and progress, etc." is ambiguous.
CONCLUSION: Given that a rule lacks transversal features, it may be called a law, but it may not have the power to persuade citizens or executors to enforce it. On the other hand, considering the importance and key role of the chapter 3 of the Civil Service Management Law on citizenship rights, which includes: "Duties and responsibilities of citizens towards each other, duties and responsibilities of citizens towards the city and the ruling forces of the country, duties of the government towards citizens and people." In order to increase the quality of the law and protect the rights of the people in the quality of public administration, it is necessary to eliminate the deficiencies identified in this study. Also, the method and model considered in this research, to review the law, can be considered in other laws and public policies, including urban management laws.


Main Subjects


This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this license, visit:

Publisher’s Note

Tehran Urban Planning and Research Center remains neutral with regard to jurisdictional claims in published maps and institutional affliations.

Current Publisher

Municipality of Tehran


International Journal of Human Capital in Urban Management (IJHCUM) welcomes letters to the editor for the post-publication discussions and corrections which allows debate post publication on its site, through the Letters to Editor. Letters pertaining to manuscript published in IJHCUM should be sent to the editorial office of IJHCUM within three months of either online publication or before printed publication, except for critiques of original research. Following points are to be considering before sending the letters (comments) to the editor.

[1] Letters that include statements of statistics, facts, research, or theories should include appropriate references, although more than three are discouraged.

[2] Letters that are personal attacks on an author rather than thoughtful criticism of the author’s ideas will not be considered for publication.

[3] Letters can be no more than 300 words in length.

[4] Letter writers should include a statement at the beginning of the letter stating that it is being submitted either for publication or not.

[5] Anonymous letters will not be considered.

[6] Letter writers must include their city and state of residence or work.

[7] Letters will be edited for clarity and length.