International Journal of Human Capital in Urban Management
Quarterly Publication

Revealing the impact of job satisfaction on turnover intention through organizational commitment as a mediation

https://doi.org/10.22034/IJHCUM.2025.03.04
Volume 10, Issue 3 - Serial Number 39
Summer 2025
Pages 451-466
International Journal of Human Capital in Urban Management

Document Type : ORIGINAL RESEARCH ARTICLE

Authors

T. Maryati 1
U. Udin 1
M. Musoli 2
I. Wahyuni 1

1 Department of Management, University of Muhammadiyah Yogyakarta, Special Region of Yogyakarta, Indonesia

2 Department of Management, University of Aisyiyah Yogyakarta, Special Region of Yogyakarta, Indonesia

Abstract
BACKGROUND AND OBJECTIVES: In the context of private school teachers in Indonesia, job satisfaction is considered a key factor in influencing teachers to remain in their positions within organizations. This study aims to examine the impact of job satisfaction on turnover intention with organizational commitment as an intervening variable among private school teachers, specifically at Muhammadiyah schools in Kapanewon Godean, Indonesia.
METHODS: The research method employed is a survey, with questionnaires distributed to 274 respondents. Of these, 205 completed questionnaires were successfully collected and analyzed. Data analysis was performed through Structural Equation Modeling utilizing SmartPLS 3.0 software.
FINDINGS: The results of the study indicate that job satisfaction has a significant positive effect on organizational commitment (β = 0.649; t-value = 12.705, p < 0.005), which in turn has a significant negative effect on turnover intention (β = -0.473; t-value = 6.674, p < 0.005). Additionally, organizational commitment was found to mediate the relationship between job satisfaction and turnover intention (β = -0.307; t-value = 5.607, p < 0.005). In other words, an increase in job satisfaction not only directly reduces teachers’ intention to leave their jobs but also does so indirectly by enhancing their commitment to the organization.
CONCLUSION: This study highlights the importance of job satisfaction and organizational commitment in retaining high-quality teachers at Muhammadiyah schools. By enhancing job satisfaction, these schools can foster stronger organizational commitment, which, in turn, significantly reduces turnover intentions among teachers. These findings suggest that Muhammadiyah schools should prioritize creating supportive work environments that bolster teacher satisfaction and commitment, as this approach is key to sustaining a dedicated and effective teaching workforce.

Keywords

Job satisfaction
Organizational commitment
Turnover intention
Structural equation modeling
Subjects
Akgunduz, Y.; Eryilmaz, G., (2018). Does turnover intention mediate the effects of job insecurity and co-worker support on social loafing? Int. J. Hosp. Manage., 68: 41-49 (9 pages).
Akinyemi, B.; George, B.; Ogundele, A., (2022). Relationship between job satisfaction, pay, affective commitment and turnover intention among registered nurses in Nigeria. Global J. Health Sci., 14(2): 37-51 (15 pages).
Al-Refaei, A.A.A.H.; Ali, H.M.; Aldaba, A.M.; Zumrah, A.R., (2024). Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment. Int. J. Qual. Serv. Sci., 16(1): 1-18 (18 pages).
Alshammari, M.H.; Alenezi, A., (2023). Nursing workforce competencies and job satisfaction: The role of technology integration, self-efficacy, social support, and prior experience. BMC Nursing, 22(1): 308 (15 pages).
Ardyputri, A.F.; Ariyanto, E., (2023). The Effect of Job Stress, Job Satisfaction and Organizational Commitment on Employee Turnover Intention of PT. Aplus Pacific Jakarta. European J. Bus. Manage. Res., 8(2), 238-243 (6 pages).
Ariawan, J.; Tarigan, B.A.; Mardiah, A.; Siahaan, F.S., (2023). Analysis of the influence of burnout, job satisfaction and organizational commitment on turnover intention of electronic manufacturer employees in Indonesia. J. Econ. Manage. Account., 9(5): 2016-2020 (5 pages).
Arifin, Z., (2013). The Development Strategy of Muhammadiyah School in Based Conservative-NU Society. Analisa J. Soc. Sci. Relig., 20(2): 233-244 (12 pages).
Bashir, B.; Gani, A., (2020). Testing the effects of job satisfaction on organizational commitment. J. Manage. Dev., 39(4): 525-542 (18 pages).
Bougie, R.; Sekaran, U., (2019). Research methods for business: A skill building approach: John Wiley & Sons.
Chan, S.H.J.; Ao, C.T.D., (2019). The Mediating Effects of Job Satisfaction and Organizational Commitment on Turnover Intention, in the Relationships Between Pay Satisfaction and Work–Family Conflict of Casino Employees. J. Qual. Assur. Hosp. Tour., 20(2): 206-229 (24 pages).
Chen, X.; Al Mamun, A.; Hussain, W.M.H.W.; Jingzu, G.; Yang, Q.; Shami, S.S.A.A., (2023). Envisaging the job satisfaction and turnover intention among the young workforce: Evidence from an emerging economy. Plos one, 18(6): e0287284 (21 pages).
Chiedu, C.K.; Choi, S.L.; Ashar, H.B., (2017). The Relationship Among Job Satisfaction, Organizational Commitiment and Employees' Turnover at Unilever Corporation in Nigeria. European J. Multidiscip. Stud., 5(1): 62-83 (22 pages).
Chua, K.K.; Hoi-Man, N., (2023). Relationship between Job Satisfaction, Work Stress, Organizational Commitment and Turnover Intention of Chinese Medicine Practitioners in Hong Kong. Qeios., 1-15 (15 pages).
Coelho, F.; Augusto, M.; Lages, L.F., (2011). Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation. J. Retailing, 87(1), 31-45 (15 pages).
Djastuti, I.; Rahardjo, S.T.; Irviana, L.; Udin, U., (2019). Fun at work and employee performance: the roles of job satisfaction and organizational commitment in manufacturing companies. WSEAS Trans. Bus. Econ., 16: 153-162 (10 pages).
Edison, E.; Anwar, Y.; Komariyah, I., (2017). Human Resource Management: Strategies and changes to improve employee and organizational performance.
Ekhsan, M., (2019). The Influence of Job Satisfaction and Organizational Commitment on Employee Turnover Intention. Manage. Account., 1(1): 48–55 (8 pages).
Fornell, C.; Larcker, D.F., (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. J. Mark. Res., 18(3): 382-388 (7 pages).
Guzeller, C.O.; Celiker, N., (2020). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. Int. J. Cult. Tour. Hosp. Res., 14(1): 102-120 (19 pages).
Haque, A.; Fernando, M.; Caputi, P., (2019). Perceived human resource management and presenteeism. Asia-Pacific J. Bus. Adm., 11(2): 110-130 (21 pages).
Hngoi, C.L.; Abdullah, N.A.; Wan Sulaiman, W.S.; Zaiedy Nor, N.I., (2024). Examining job involvement and perceived organizational support toward organizational commitment: job insecurity as mediator. Front. Psychol., 15 (20 pages).
Hobfoll, S.E.; Halbesleben, J.; Neveu, J.P.; Westman, M., (2018). Conservation of resources in the organizational context: The reality of resources and their consequences. Annu. Rev. Organ. Psychol. Organ. Behav., 5(1): 103-128 (26 pages).
Kang, H.J.; Gatling, A.; Kim, J., (2015). The Impact of Supervisory Support on Organizational Commitment, Career Satisfaction, and Turnover Intention for Hospitality Frontline Employees. J. Hum. Resour. Hosp. Tour., 14(1): 68-89 (22 pages).
Lee, X.; Yang, B.; Li, W., (2017). The influence factors of job satisfaction and its relationship with turnover intention: Taking early-career employees as an example. Ann. Psychol., 33(3): 697-707 (11 pages).
Luthan, E.; Ali, S.; Hairaty, E., (2019). The professionalism, competence, organizational commitment & job satisfaction on the performance of auditor. Int. J. Bus. Review, 2(2): 89-106 (18 pages).
Madigan, D.J.; Kim, L.E., (2021). Towards an understanding of teacher attrition: A meta-analysis of burnout, job satisfaction, and teachers’ intentions to quit. Teach. Teach. Educ., 105: 103425 (50 pages).
Manoppo, V.P., (2020). Transformational leadership as a factor that decreases turnover intention: a mediation of work stress and organizational citizenship behavior. TQM J., 32(6): 1395-1412 (18 pages).
Martins, H.; Proença, T., (2012). Minnesota Satisfaction Questionnaire–Psychometric properties and validation in a population of Portuguese hospital workers. FEP J. Econ. Manage., 471(1): 1-23 (23 pages).
Martono, S.; Khoiruddin, M.; Wijayanto, A.; Ridloah, S.; Wulansari, N.A.; Udin, U., (2020). Increasing teamwork, organizational commitment and effectiveness through the implementation of collaborative resolution. J. Asian Finance, Econ. Bus., 7(6): 427-437 (11 pages).
Maryati, T.; Astuti, R.J.; Udin, U., (2019). The effect of spiritual leadership and organizational culture on employee performance: The mediating role of job satisfaction. Int. J. Innovation, Creativity and Change, 9(3): 130-143 (14 pages).
Meyer, J.P.; Allen, N.J., (1991). A three-component conceptualization of organizational commitment. Hum. Resour. Manage. Rev., 1(1): 61-89 (29 pages).
Mobley, W.H.; Horner, S.O.; Hollingsworth, A.T., (1978). An evaluation of precursors of hospital employee turnover. J. Appl. Psychol., 63(4): 408-414 (7 pages).
Nawaz, M.; Pangil, F., (2016). The relationship between human resource development factors, career growth and turnover intention: The mediating role of organizational commitment. Manage. Sci. Lett., 6(2): 157-176 (20 pages).
Ning, L.; Jia, H.; Gao, S.; Liu, M.; Xu, J.; Ge, S.; Li, M.; Yu, X., (2023). The mediating role of job satisfaction and presenteeism on the relationship between job stress and turnover intention among primary health care workers. Int. J. Equity Health, 22(1): 155-165 (11 pages).
Oktavianto, S.W., (2023). Shifting Vision of Muhammadiyah Civilization: from Islamic Socialism to Religious Capitalism. Islam World Perspect., 2(2): 124-138 (15 pages).
Otache, I.; Inekwe, E.O.I., (2022). The relationship between job satisfaction, turnover intentions and performance of Nigerian polytechnic lecturers with doctorate degrees. J. Appl. Res. Higher Educ., 14(2): 762-783 (22 pages).
Paramita, A.; Hendratmoko, C., (2021). Testing the Influence of Burnout, Job Insecurity, Work-family Conflict and Transformational Leadership Style on Turnover Intention. J. Manage., 13(3), 365-373 (9 pages).
Pinnington, A.; Mir, F.A.; Ai, Z., (2024). The significance of general skills training for early career graduates: relationships with perceived organizational support, job satisfaction and turnover intention. European J. Training Dev., 48(7/8): 705-729 (25 pages).
Prasetio, P.; Partono, A.; Wulansari, P.; Putri, S.T.; Ramdhani, R.; Abdullah, A., (2019). The mediation of job satisfaction in the relation of work stress and turnover intention in hotel industry. Paper presented at the 1st international conference on economics, business, entrepreneurship, and finance (ICEBEF 2018).
Priansa, D.J., (2017). Employee Performance Management in Company HR Management. Bandung: Pustaka Setia.
Putra, R.; Kudri, W.M., (2024). Fueling success: unleashing the power of motivation, nurturing work environments, and cultivating organizational culture for peak job satisfaction and performance. Luxury Landscape Bus. Adm., 2(1): 71-84 (14 pages).
Robbins, S.P.; Judge, T.A., (2019). Organizational behavior: Prentice Hall.
Sadaf, M.; Mukhtar, U.; Nemati, A.R.; Yousaf, R.; Javed, W., (2022). Impact of organizational value system, perceived organizational support, and job satisfaction on organizational commitment. J. Entrep. Manage. Innov., 4(1): 71-99 (29 pages).
Salleh, A.M.M.; Omar, K.; Aburumman, O.J.; Mat, N.H.N.; Almhairat, M.A., (2020). The impact of career planning and career satisfaction on employee's turnover intention. Entrep. Sustainability Issues., 8(1): 218-231 (14 pages).
Srimindarti, C.; Oktaviani, R.M.; Hardiningsih, P.; Udin, U., (2020). Determinants of job satisfaction and performance of auditors: A case study of Indonesia. Qual. Access Success., 21(178): 84-89 (6 pages).
To, W.M.; Huang, G., (2022). Effects of equity, perceived organizational support and job satisfaction on organizational commitment in Macao's gaming industry. Manage. Decis., 60(9): 2433-2454 (21 pages).
Udin, U.; Dananjoyo, R.; Shaikh, M.; Vio Linarta, D., (2022). Islamic Work Ethics, Affective Commitment, and Employee’s Performance in Family Business: Testing Their Relationships. SAGE Open., 12(1): (12 pages).
Udin, U.; Rakasiwi, G.; Dananjoyo, R., (2024). Servant leadership and work engagement: Exploring the mediation role of affective commitment and job satisfaction. Int. J. Hum. Capital Urban Manage., 9(2): 205-216 (12 pages).
Udin, U.; Sukirno, R.L.S.; Dananjoyo, R., (2023). The Impact of Work-Life Balance on Employee Performance: Examining the Mediating-Moderating Role of Job Satisfaction and Affective Commitment. FWU J. Soc. Sci., 17(3): 74-85 (12 pages).
Wiess, D.; Dawis, R.; England, B.; Lofquist, L., (1967). Manual for the Minnesota satisfaction questionnaire. Univ of Minnesota: Minneapolis Industrial Center.
Williamson, I.O.; Burnett, M.F.; Bartol, K.M., (2009). The interactive effect of collectivism and organizational rewards on affective organizational commitment. Cross Cult. Manage. Int. J., 16(1): 28-43 (16 pages).
Yousuf, M.; Saqib, M., (2021). Impact of job satisfaction on employee turnover intention at bank Al-Habib. J. Entrep., Manage. Innov., 3(1): 1-26 (26 pages).
Zhu, F.; Cai, Z.; Buchtel, E.E.; Guan, Y., (2019). Career construction in social exchange: a dual-path model linking career adaptability to turnover intention. J. Vocat. Behav., 112: 282-293 (12 pages).
Zhuge, R.; Wang, Y.; Gao, Y.; Wang, Q.; Wang, Y.; Meng, N.; Cui, Y.; Huang, Q.; Wang, K.; Wu, Q. (2024). Factors influencing the turnover intention for disease control and prevention workers in Northeast China: an empirical analysis based on logistic-ISM model. BMC Health Ser. Res., 24(1): 1264-1276 (13 pages).
  • Receive Date 10 October 2024
  • Revise Date 25 December 2024
  • Accept Date 15 February 2025

Home

Authorship

Submit Manuscript

Indexing and Abstracting

Editorial Board

Unrestricted Reuse in Compliance with BOAI

Open Access Policy

Self-Archiving Policy

Privacy Statement

Publisher Business Model

Publisher and Sponsor

Contact Us