International Journal of Human Capital in Urban Management
Quarterly Publication

Investigating effective factors on the creation of organizational silence

https://doi.org/10.22034/ijhcum.2018.02.02
Volume 3, Issue 2 - Serial Number 10
Spring 2018
Pages 89-96
International Journal of Human Capital in Urban Management

Document Type : ORIGINAL RESEARCH ARTICLE

Authors

M. Mirzapour 1
M. Baoosh 2

1 Statistics of Tehran Urban Planning Research Center, Tehran Municipality, Tehran, Iran

2 Statistics of Tehran Urban Planning & Research Center, Tehran Municipality, Tehran, Iran

Abstract
Today, organizations are witnessing a destructive phenomenon called enterprise silence. The refusal of employees to provide their ideas and about organizational issues, ultimately leads to organizational degration and recession. This research intends to identify the factors that affect silence in organizations in order to come up with the best solutions to resolve this problem. This is an applied research which is performed by using field method through distributing 81 questionnaire at the Office of Welfare, Co-operation and Social Services of Tehran Municipality - Iran.  The reliability of the questionnaire was evaluated 0.78 using Cronbach's alpha coefficient. Data were analyzed using SPSS software and Kolmogorov-Smirnov, Wilcoxon and Spearman correlation tests. The results reviled that at the significant level of 0.05, there is a meaningful difference among the organizational silence dimensions and defensive silence with the hypothesized mean. There is no significant difference in submissive and kindred silence. Respectively, there is a correlation with values ​​of 0.634 and 0.356 between managerial and individual factors with defensive silence. Management, organizational and social factors have been effective in silent subjugation and there is solidarity between the social, organizational and individual factors in altruistic silence. Findings show that there is a considerable defensive silence in the population under investigation and management factors have the greatest impact on its occurrence in the organization.

Keywords

Organizational stagnation
Promotion
Silence
Staff
Tehran municipality
Subjects
Akbarian, A.; Ansari, M.E.; Shaemi, A;  Keshtiaray, N., (2015). Review organizational silence factors. J. Sci. Res. Deve., 2(1): 178-181 (4 pages).
Argyris, C., (1977). Double loop learning in organizations. Harv. Bus. Rev., 55(5): 115-125 (11 page).
Avery, D.R.; Quiñones, M.A., (2002). Disentangling the effects of voice: the incremental roles of opportunity, behavior, and instrumentality in predicting procedural fairness. J. Appl. Psychol., 87(1): 81-86 (6 page).
Bacon, N.; Blyton, P.; (2005). Worker responses to teamworking: exploring employee attributions of managerial motives. Int. J. Hum.Resour. Manage. 16(2): 238-255 (18 pages)
Bagheri, G.; Zarei, R. and Aeen, M.N., (2012(. Organizational silence (basic concepts and its development factors). Ideal Type of Manage., 1(1): 47-58 (12 Pages).
Brinsfield, C.T., (2013). Employee silence motives: Investigation of dimensionality and development of measures. J. Organ. Behav, 34(5):671-697 (27 pages). 
Brinsfield, C. T.; Edwards, M.; Greenberg, J., (2009). Voice and silence in organizations: Historical review and current conceptualizations. Voice and Silence in Organizations. Ed. by Greenberg, J.; Edwards, M.; Bingley, UK.: Emerald Publishing Group, 3-33 (31 pages).
Damghaniyan., H.; Rozban., F., (2015). Investigating the Causes of Silence of Employees in Relation to Direct Managers: Application of Mixed Research. J. Organ.  Behav. Stud., (4):175-194 (20 pages). (In Persian)
Derber, C., (2000). Corporation Nation: How Corporations are Taking Over Our Lives--and What We Can Do About It. Macmillan, 4(6): 1359-1392 (34 pages).
Dyne, L.V.; Ang, S.; Botero, I.C., (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. J. of manage. Stud., 40(6):1359-1392 (34 pages).
Fortado, B., (1994). Informal supervisory social control strategies. J. Manage. Stud., 31(2): 251-274 (24 Pages). 
Henriksen, K.; Dayton, E., (2006). Organizational silence and hidden threats to patient safety. Health serv. Res., 41(4p2): 1539-1554 (16 Pages).
McClean, E.J.; Burris, E.R.; Detert, J.R., (2013). When does voice lead to exit? It depends on leadership. Acad. Manage. J., 56(2): 525-548(24 pages).
Milliken, F.J.; Morrison, E.W.; Hewlin, P.F., (2003). An exploratory study of employee silence: Issues that employees don’t communicate upward and why. J. manage. Stu., 40(6):1453-1476 (24 pages).
Morrison, E.W.; Milliken, F.J., (2003). Speaking up, remaining silent: The dynamics of voice and silence in organizations. J. of Manage. Stud., 40(6): 1353-1358 (16 Pages).
Panteli, N.; Sockalingam, S., (2005). Trust and conflict within virtual inter-organizational alliances: a framework for facilitating knowledge sharing. Decis. Support syst., 39(4): 599-617 (19 pages).
Perlow, L.A. and Repenning, N.P., (2009). The dynamics of silencing conflict. Res. Organ.behav., 29: 195-223, (26 Pages).
Pinder, C.C.; Harlos, K.P., (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. Res. Pers. H. Manage., 20.
Ryan, K. D.; Oestreich, D. K., (1991). The Jossey-Bass management series. Driving fear out of the workplace: How to overcome the invisible barriers to quality, productivity, and innovation. San Francisco, CA, US: Jossey-Bass.
Schein, E.H., (2006). Organizational culture and leadership. 3rd ed. John Wiley and Sons publication, 356: 336-436 (101 pages).
Shojaie, S.; Matin Zaree, H.; Barani, G., (2011). Analyzing the infrastructures of organizational silence and ways to get rid of it. Procedia Soc. Behav. Sci., 30: 1731-1735 (5 pages).
Slade, M.R., (2008). The adaptive nature of organizational silence: A cybernetic exploration of the hidden factory, Ph.D. Dissertation, George Washington University.
Tajpour, M.; Hossieni, E.; Moghaddam, A., (2018). The Effect of Managers Strategic Thinking on Opportunity Exploitation. Scholedge Int. J. Multidicip. Allied Stud., 5(2): 68-81 (14 page).
Tajpour. M.; Moradi, F.; Jalali. S. E., (2018). Studying the influence of emotional intelligence on the organizational innovation. Int. J. Hum. Capital Urban Manage., 3 (1): 45- 52 (8 pages).  
Yaghoubi, N.M.; Koohi Khor, M.; kamalian, A. R.; Tajpour, M., (2018). Investigate the effect of organizational mobbing behaviors on job and Organizational Attitude, J. Manage. Syst., 6(2): 117-136. (29 page). (In Persian).
  • Receive Date 09 January 2018
  • Revise Date 26 February 2018
  • Accept Date 18 March 2018

Home

Authorship

Submit Manuscript

Indexing and Abstracting

Editorial Board

Unrestricted Reuse in Compliance with BOAI

Open Access Policy

Self-Archiving Policy

Privacy Statement

Publisher Business Model

Publisher and Sponsor

Contact Us