Document Type : REVIEW PAPER


1 Azman Hashim International Business School University Technology Malaysia Jalan Semarak, 54100 Kuala Lumpur, Malaysia

2 YPC International College Jalan Jejaka, Taman Maluri, Cheras 55100 Kuala Lumpur, Malaysia


Research on managers' emotional intelligence and citizenship behavior in today's workplace outlined the importance of the manager and employees' challenges, contribution and how to solve it. The aim of this paper is to determine the managers’ proficiency using ability model (emotional intelligence) that benefits for manager to be responsive towards employees while expressing the information for career development and countries’ growth. Data and past findings were gathered from several industries by researchers to determine the central idea of the rationality of this paper. As evidence, an empirical result was provided to ensure managers might be beneficial into this significant finding that associated with managers' assessments toward subordinates. Thus, this review also highlighted managers' emotional intelligence that plays a key role towards stimulating good relationships between managers and employees. This gap is to illustrate how the ability model of emotional intelligence can acquire managers' EI skill set and citizenship behavior in order to influence directly the followers' contribution, benefit and challenges in the workplace. In this review, bringing a challenge and contribution among employees in the workplace contributed to the emotional intelligence and citizenship behavior in order to find out the intent of this review paper.


Main Subjects

Guerci, J., (2009). Organizational Behavior-Level of Analysis, Levels of Organizational Behavior.
Lawrence, J., (2007). Building an employee satisfaction survey. Pers. Today, 24(3): 26-27 (2 pages).


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