Department of Information Systems, STMIK Bina Patria, Magelang, Indonesia


BACKGROUND AND OBJECTIVES: Job satisfaction is important to improve the effectiveness and efficiency of bank employees. Moreover, quality of work-life and leadership’s communication ability are also required to increase their productivity.
METHODS: This research was conducted to investigate the effect of leadership’s communication ability on the quality of work-life and employees job satisfaction. A quantitative approach was adopted using a survey method with the employees of the local bank in Magelang in Indonesia used as the respondents. Moreover, data were collected using a questionnaire as the research instrument and analyzed through the means of path analysis.
FINDINGS: Leadership’s communication has a positive effect on the quality of work-life with a standardized coefficient of 0.928 and sig. 0.000 < 0.05 and this means the influence is significant by 86.11%. The quality of work-life influenced the employees’ job satisfaction, with a standardized coefficient of 0.451 and sig. 0.032< 0.05 and this means the effect is significant by 20.34%. Leadership’s communication directly influenced employees job satisfaction  with 0.460=21.16% and sig. 0.029 < 0.05 and indirectly through the intervening or mediating variable of quality of work-life by P2 x P3 (0.928 x 0.451= 0.4185 or 41.85%). Therefore, the total effect of leadership's communication on the  employees job satisfaction were found to be 0.460 + 0.4185 = 0.8785 which means the significance of the influence is 87.85%.
CONCLUSIONS: The results showed leadership’s communication influences the employees’ job satisfaction directly and also indirectly through the mediation of the quality of work Life. Communication was also observed to have a positive significant effect on the quality of work-life and this subsequently affected the job satisfaction of employees positively. The results of this research increase and improve the quality of leadership's communication patterns to enhance employee’s job satisfaction and quality of work-life.


Main Subjects


This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this license, visit:

Publisher's note

Tehran Urban Planning and Research Center remains neutral concerning jurisdictional claims in published maps and institutional afflictions.


International Journal of Human Capital in Urban Management (IJHCUM) welcomes letters to the editor for the post-publication discussions and corrections which allows debate post publication on its site, through the Letters to Editor. Letters pertaining to manuscript published in IJHCUM should be sent to the editorial office of IJHCUM within three months of either online publication or before printed publication, except for critiques of original research. Following points are to be considering before sending the letters (comments) to the editor.

[1] Letters that include statements of statistics, facts, research, or theories should include appropriate references, although more than three are discouraged.

[2] Letters that are personal attacks on an author rather than thoughtful criticism of the author’s ideas will not be considered for publication.

[3] Letters can be no more than 300 words in length.

[4] Letter writers should include a statement at the beginning of the letter stating that it is being submitted either for publication or not.

[5] Anonymous letters will not be considered.

[6] Letter writers must include their city and state of residence or work.

[7] Letters will be edited for clarity and length.