Document Type : CASE STUDY


1 Polyclinic Department, District 1, Tehran Municipality, Tehran, Iran

2 Department of Occupational Health, Iran University of Medical science, Tehran, Iran


Municipality of Tehran with huge number of employees and with the aim to reduce stress and promote the work efficiency, seriously wants to achieve suitable and utilizable studies. Osipow's job stress test is one of the best tools to reach this aim. Data population includes securities building of municipality of Tehran (88 persons from region 18 and 72 persons from region 20), who were randomly chosen to be participated in the current survey. For this purpose three types of working hours schedule such as full time shift ( 24 hrs work, 24 hrs rest ), day-shift and night-shift workers, were selected. Data were analyzed by SPSS software and processed by a professional test, MANOVA. Difference of scores in workload role and insufficiency role in subjects with considering of age groups in confidence 95% was valuable (p<0.05). Differences of scores in job stress and subscales of insufficiency role, ambiguity role with considering of work shifts in confidence 95% were statistically significant (p<0.05). At the end, differences of scores in subscales of role rang and responsibility with considering of job regions in confidence 95% were statistically significant (p<0.05).This survey determined that stress decreased with increasing the age. Also work shift had important role in the amount of stress. Therefore, the lowest level of stress was among night-shift workers and the highest stress level was among day-shift workers and 24-24 group was between them. Of course region of workers was related with job stress.


Main Subjects

Abbaszade, R., (2003). Evaluation of Job Stress on Psychological health of Tehran traffic personnel in 12 area. M.Sc. Dissertation, Iran University of Medical Science. (In Persian)
Alvani, S.M., (2006). General management, Nei Publication, Tehran. (In Persian)
Baker, D.B; Karasek, R.A., (2000). Stress. In: Levy, B.S.; Wegman, D.H., (Eds.), Occupational health, recognizing and preventing work related disease and injury. 4th ed., Lippincott Williams and Wilkins, Philadelphia, 419-436 (18 pages)
Barlow, D.H., (2001). Clinical handbook of psychological disorders. Guilford Press, New York.
Barnett, R.C.; Davidson, H.; Marshall, N.L., (1991). Physical symptoms and the interplay of work and family roles. Health Psychol., 10(2): 94 (1 page).
Beehr, T.A., Newman, J.E., (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review1. Personnel psychology, 31(4), 665-699 (35 pages).
Choobineh, A.; Soltanzadeh, A.; Tabatabaie, S.; Jahangiri, M., (2010). Shift Work-related Health Problems among Petrochemical Industries Employees. Iran Occup. Health, 7(1): 0-6 (7 pages). (In Persian)
Choobineh, A.R.; Shahcheragh, B.; Keshavarzi, S.; Rahnama, K., (2007). Shift work-related problems among operation room technicians of Shiraz University of Medical Sciences hospitals, 2006-2007. Iran Occup. Health, 4(1): 48-52 (5 pages).
Chrousos, G.P.; McCarty, R.; Cizza, G.; Pacak, K.; Sternberg, E.; Gold, P.W.; Kvetnanski, R., (Eds.), (1995). Stress: Mechanisms and Clinical Implications.  Ann. New York Acad. Sci., Vol. 771, New York.
Danaei, .K, (2003). Job stress Questionnaire for personnel of Esfahan complex (Foolad mobarake), M.Sc. Dissertation, Allameh Tabataba'i University, Iran. (In Persian)
Dumont, C.; International Labour Office, (1985). Shiftwork in Asian developing countries: an overview. Shiftwork related issues in Asian countries. ILO Publications, Geneva. 24-42 (19 pages).
Ghasemkhani, M.; Ziaeeyon, M., (2005). Assessment of fatigue in manufacture of various types of disconnector switches workers. Iran Occup. Health J., 2 (1): 2-6 (5 pages). (In Persian)
Gholamnezhad, H.; Nickpeima, N., (2009). Causes of job stress in nursing staff.Iran Occup. Health J., 6(1). (In Persian)
Guyton, A.C.; Hall, J.E., (2006). The body fluid compartments extracellular and intracellular. Fluids. In: Guyton, A.C.; Hall, J.E., (Eds.), Textbook of medical physiology. 11th ed., Elsevier, Philadelphia, 348-364 (17 pages).
Halvani, Gh.; Baghiani Moghadam, M.H.; Rezaei, M.H., (2007). The study of fatigue state in workers of Yazd tile factories. Iran Occup. Health, 4(3-4): 57-63 (7 pages). (In Persian)
Houston, D.M.; Allt, S.K., (1997). Psychological distress and error making among junior house officers. Brit. J. Health Psychol., 2(2): 141-151 (11 pages).
Ivancevich, J.M.; Matteson, M.T.; Freedman, S.M.; Phillips, J.S., (1990). Worksite stress management interventions.Am. Psychol., 45(2): 252-261 (10 pages). Available at:
Kawakami, N.; Haratani, T., (1999). Epidemiology of job stress and health in Japan: review of current evidence and future direction. Ind. Health, 37(2):174-186 (13 pages).
Korman, A. K., (1977[1971]). Industrial and organizational psychology. Trans. Shokr-Kon, H., Roshd Publication, Tehran. (In Persian)
Levi, L.; Sauter, S.L.; Shimomitsu, T., (1999). Work-related stress—it's time to act. J. Occup. Health Psychol., 4(4): 394-396 (5 pages).
Manifest of WHO, (1985). Ottawa.
McWilliams, N., (2011). Psychoanalytic diagnosis: Understanding personality structure in the clinical process. Guilford Press.
Molaie, B.; Mohamadi, M.A.; Habibi, A.; Zamanzadeh, V.; Dadkhah, B.; Molavi, P.; Mozafari, N., (2011). A Study of Job Stress and Its Related Causes among Employed Women in Ardabil City in the year 2009. J. Ardabil Univ. Med. Sci., 11 (1):76-85 (10 pages). (In Persian)
Murphy, L.R.; Hurrell Jr, J.J.; Sauter, S.L.; Keita, G.P.E., (1995). Job stress interventions, American Psychological Association.
Najafi, A.; Afrazeh, A.; Jahanshahi, M., (2010). Relationship of stress and knowledge workers productivity in Mess-Sarcheshmeh Company. Iran Occup. Health, 7 (1): 0-5 (6 pages). (In Persian)
Nehra, D.K., Nehra, S. and Dogra, R., 2012. Positive psychological functioning with mindfulness based stress reduction (MBSR) program. Biopsychosocial issues in positive health. Delhi: Global Vision Publishing House.
Noorbala, A.A.; Mohammad, K.; Bagheri Yazdi, S.A.; Yasamy, M.T., (2001). A view of mental health in Iran. Moalef Publication, Tehran. (In Persian)
North western National Life Insurance Company, (1991). Employee burnout: America's newest epidemic. Minneapolis, MN.
Osipow, S. and A. Spokane, (1987). Occupational stress inventory. Psychological Assessment Resources.
Princeton Survey Research Association, (1997). Labor Day survey: State of Workers. Princeton Survey Research Association, Princeton, NJ.
Rabinowitz, S.L., (2004). Organization stress management: a case for positive psychology-based psycho educational interventions_ A Research Project Presented to the Faculty of The George L. Graziadio.
Rojas, V.M.; Kleiner, B.H., (2000). The art and science of effective stress management. Manage. Res. News, 23(7-8): 103-106 (4 pages).
Ross, R.R.; Altmaier, E.M., (2006[1994]). Intervention in occupational stress: A handbook of counselling for stress at work. Sage. Trans. Khajepour, Gh.R., Almas Publication, Iran. (In Persian)
Sauter, S.L.; Murphy, L.R.; Hurrell, J.J., (1990). Prevention of work-related psychological disorders: A national strategy proposed by the National Institute for Occupational Safety and Health (NIOSH). Am. Psychol., 45(10):1146-1158 (13 Pages).
Schor, J.B., (2008). The Overworked American: The Unexpected Decline of Leisure, Basic Books,New York.
Veisi, M., (1999). Relation of Job Stress with Job Satisfaction and Mental Health Surgery room Personnel, MBC Clinical Psychology Dissertation, Tehran Psychology Institute. (In Persian)  


International Journal of Human Capital in Urban Management (IJHCUM) welcomes letters to the editor for the post-publication discussions and corrections which allows debate post publication on its site, through the Letters to Editor. Letters pertaining to manuscript published in IJHCUM should be sent to the editorial office of IJHCUM within three months of either online publication or before printed publication, except for critiques of original research. Following points are to be considering before sending the letters (comments) to the editor.

[1] Letters that include statements of statistics, facts, research, or theories should include appropriate references, although more than three are discouraged.

[2] Letters that are personal attacks on an author rather than thoughtful criticism of the author’s ideas will not be considered for publication.

[3] Letters can be no more than 300 words in length.

[4] Letter writers should include a statement at the beginning of the letter stating that it is being submitted either for publication or not.

[5] Anonymous letters will not be considered.

[6] Letter writers must include their city and state of residence or work.

[7] Letters will be edited for clarity and length.