Document Type: ORIGINAL RESEARCH PAPER

Authors

Department of Transport Management Technology, Federal University of Technology Akure, Ondo State, Nigeria

Abstract

BACKGROUND AND OBJECTIVES: The significance of road mobility in any nation cannot be far-fetched or beyond economic purpose, spatial interaction and social integration. It contributes enormously to the livelihood of human existence most especially by facilitating regional complementarity of trade, intervening opportunities, and spatial transferability. The objective of this study was to examine the influence of road transport quality on urban dwellers’ satisfaction in Kogi state, Nigeria.
METHODS: The study adopted a survey research design and systematic sampling method to elucidate primary data through questionnaire from 1215 respondents.
FINDING: It was revealed that the status of the road network has an influence on the transport rate charge per trip at a correlation value of 0.998 and significant value of 0.000; and on the comfort derived from the passengers at correlation value of 0.545 and significant value of 0.000. The provision of transport scheme has an influence on the transport rate charge per trip at the correlation value of 0.905 and significant value of 0.000; and on the quality of road transport comfort at a correlation value of 0.523 and significant value of 0.000. The timely response of road maintenance and sub road infrastructure maintenance has an influence on the transport rate charge per trip at a correlation value of 0.545 and significant value of 0.000; and on the quality of road transport comfort at correlation value of 0.912 and significant value of 0.000. The communication link between the agencies in charge of road transport and the people in the study area influences the compliance of road transport operators with road safety rules and regulations at a correlation value of 0.565 and significant value of 0.000.
CONCLUSION: The condition of the vehicle has a great impact on the level of comfort.    

Keywords

Main Subjects

Adeniran, A. O., (2016). Effects of fuel subsidy on transport costs and transport rates in Nigeria. J. Energy Technol. Policy, 6(11): 1-9 (9 pages).

Akeem, T.N.; Olanrewaju, M.H.; Unekwu, C.A. (2020). Public transport service and passengers’ satisfaction in Kogi state: an empirical investigation. Econ. Insights-Trends and Challenges VII (LXX): 57-71 (15 pages).

Akhuewu, U., (2010).Impacts of On-Street Parking on Commercial Activities in Auchi.Unpublished HND Dissertation, Department of Urban and Regional Planning Auchi, Edo State, Nigeria.

Antonucci, L.; Crocetta, C.; d’Ovidio, F.D.; Toma, E., (2014). Passenger satisfaction: A multi-group analysis. Qual and Quant, 48, 337-345 (9 pages).

Barabino, B.; Deiana, E.; Tilocca, P., (2012). Measuring service quality in urban bus transport: a modified SERVQUAL approach. Int. J. Qual. Serv., 4(3): 238-252(15 pages).

Bener, A.; Abu-Zidan, F.M.; Bensiali, A. K.; Al-Mulla, A. A.; Jadaan, K. S., (2003). Strategy to improve road safety in developing countries. Saudi Med. J., 24(6): 603-608 (6 pages).

Bennett, C.R.; Greenwood, I.D., (2001). Modelling road user and environmental effects in HDM-4. International Study of Highway Development and Management Tools (ISOHDM). World Road Association (PIARC) and World Bank, Paris and Washington D.C., Volume Seven.

Berdica, K.; Andjic, Z.; Nicholson, A.J., (2003). Simulating road traffic interruptions: does it matter what model we use?’ in Bell, M. G. H.; Iida, Y. (Eds.) The Network Reliability of Transport, Oxford, UK: Elsevier.

Caruana, A., (2002). Service loyality: The effects of service quality and the mediating role of customer satisfaction. Eur. J. Marketing, 36(7/8): 811-828(19 pages).

Castellanos, J.C.; Fruett, F., (2014). Embedded system to evaluate passenger comfort in public transportation based on dynamical vehicle behaviour with the user's feedback. Meas., 47: 442-451 (10 pages).

Clinton, E.; Oluwaseun, O.; Zomatic, T., (2017). Comparative study of the effect of the transport system on the economic growth of Nigeria. J. Econ. Trade, 2(1): 30-43 (14 pages).

Delhomme, P.; De Dobbeleer, W.; Forward, S.; Simões, A., (2009). Manual for designing, implementing, and evaluating road safety communication campaigns: Part I and 11. Brussels: Belgian Road Safety Institute.

Derek, F.; Benjamin, T.; Moses, M., (2012). Road communication technologies and safety regulation enforcement on roads in Uganda. Int. J. Adv. Manage. Econ., 5: 7-21 (15 pages).

Dhingra, C., (2011). Measuring public transport performance: Lessons for developing cities. In Sustainable urban transport technical document # 9, Eschborn: International Zusammenarbeit (GIZ) GmbH.

Eboli, L.; Mazzula, G., (2011). A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view. Transp. Policy, 18:172-181 (10 pages).

Eboli, L.; Mazzulla, G., (2010). How to capture the passengers’ point of view on a transit service through rating and choice options. Transp. Rev. 30(4):435-450 (16 pages).

 

Ellis, S. D.; Hine, J. L., (1998). The provision of rural transport services. Sub-Saharan Africa Transport Policy Programme (SSATP) Working Paper No 37, World Bank and United Nations Commission for Africa (UNECA).

Fadare, S.O.; Adeniran, A. O., (2018).Comparative analysis of publicly operated airport terminal and concessioned airport terminal in Lagos, Nigeria. Discovery, 54(272): 304-318(15 pages).

Govender, K. K. (2014). Public transport service quality in South Africa: A case study of bus and mini-bus services in Johannesburg. Afr. J. Bus.Manage.,(10), 317-326 (10 pages).

Hopkins, D. C.; Lumsden, J. L.; Norton, J. A., (1991). Wellington's lifeline in earthquakes projects: an outline of a major review. Proceedings of Third US Conference on Lifeline
Earthquake Engineering, Los Angeles, American Society of Civil Engineers.

Hossain, M.R.; Ayon, B. D.; Haque, A. M.; Roni, A. T., (2012). Evaluation of facts behind low-quality public bus services in a developing country: A case study of Dhaka city. Bangladesh Res. Publ. J., 7(1): 21-28(8 pages).

Jean-Paul, R.; Claude, C.; Brian, S., (2006). Geography of transport systems. Third Edition by Rutledge.

Johnson, M. D.; Gustafsson, A.; Andreasson, T. W.; Cha, J.L., (2001). The evolution and future of national customer satisfaction index models. J. Econ. Psychology, 22: 217-245 (29 pages).

Kamaruddin, R.; Osman, I.; Pei, C. A. C., (2012). Customer expectations and its relationship towards public transport in Klang valley: Customer expectations and its relationship using SEM. Procedia-Social Behav. Sci.,36: 431-438(8 pages).

MWUD, (2018). Ministry of Works and Urban Development, Kogi State.

Kostakis, A.; Pandelis, I., (2009).Measuring customer satisfaction in public transportation: An empirical study based on urban buses in the city of Larissa. The MUSA Method.NIBES, 260-275(16 pages).

Le-Klahn, D., (2012).Measuring tourists’ satisfaction with public transport in Munich.Int. J. Bus. Tourism Appl. Sci., 1(1): 74-83 (10 pages).

Litman, T., (2008). Valuing transit service quality improvements. J. Public. Transp. 11:43-63 (21 pages).

Morton, C.; Caulfield, B.; Anable, J., (2016). Customer perceptions of quality of service in public transport: evidence for bus transit in Scotland. Case Stud. Transp. Policy, 4(1): 199-207 (9 pages).

Mosahab, R.; Mahamad, O.; Ramayah, T., (2010). Service quality, customer satisfaction, and loyalty: A test of mediation. Int. Bus. Res., 3(4): 73-80(8 pages).

NPC, (2006). National Population Commission.

Nwachukwu, A.A., (2014). Assessment of passenger satisfaction with intra-city public bus transport service. J. Public Transp., 17(1): 99-119 (10 pages).

Oliver, R.,(1980). A cognitive model of the antecedents and consequences of satisfaction
decisions.J. Marketing Res., 17: 460-469 (10 pages).

Olorunfemi, S.O., (2013).Assessment of on-street parking in Lokoja, Nigeria.Unpublished Master Thesis, Department of Urban and Regional Planning, Federal University of Technology Akure, Nigeria.

Olorunfemi, S. O.; Adeniran, A.O., (2018).Assessment of Passengers’ Satisfaction of Public Transport System in Akure-Owo Axis, Nigeria. Am. Int. J. Multi. Sci. Res., 4(1): 1-13(13 pages).

Paraskevas, A., (2001). Exploring hotel internal service chains: a theoretical approach. Int. J. Contemp. Hosp. Manage., 13(5): 251-258 (8 pages).

Parasuraman, A.; Zeithaml, V. A.; Berry, L. L. (1985). A conceptual model of service quality and its implications for future research.J. Marketing, 49(4): 41-50 (10 pages).

Ramseook-Munhurrun, P.; Lukea-Bhiwajee, S. D.; Naidoo, P., (2010). Service quality in public service.Int. J. Manage. Marketing Res., 3(1): 37-50 (15 pages).                     

Sabir, R.I.; Javed, S.; Ahmed, W.; Noor, N.; Munir, H.M., (2014). Assessing customer satisfaction level of transport services using servqual: A case of Daewoo express, Pak. J. Basic Appl. Sci. Res., 4(2): 207-213(5 pages).

 

Sekulic, D.; Vlastimir, D.; Srdjan, R.; Slavisa, S.; Aleksandar, O., (2013). Analysis of vibration effects on the comfort of intercity bus users by an oscillatory model with ten degrees of freedom. Appl. Math. Model, 37: 8629-8644 (16 pages).

Shahin, A.; Samea, M., (2010).Developing the models of service quality gaps: A critical discussion.Bus. Manage. Strategy, 1(1): 1-11(11 pages).

SPSS, (2020). Statistical Package for Social Science. Version 20.

Ssewanyana Joseph, K.; Michael, N., (2014). Promoting road safety through behavior and attitude change through community policing and ICT.

Thagesen, B., (1996). Highway and traffic engineering in developing countries: 1st Ed. E & FN Spon an imprint of Chapman and Hall, London.

Transportation Research Board, (1995).Customer satisfaction index for the mass transit industry: Final report for transit IDEA project1

Vovsha, P.; Marcelo, G. S.O.; William, D., (2014). Statistical analysis of transit user preferences including in-vehicle crowding and service reliability. Transport Research Board (TRB) 2014 annual meeting.

Zhang, K.; Zhou, K.; Zhang, F., (2014). Evaluating bus transit performance of Chinese cities: developing an overall bus comfort model. Transp. Res. Part A. (69):105-112(8 pages).