BACKGROUND AND OBJECTIVES: For public organizations such as municipalities, which are run by the public budget and limited public sector resources and are responsible for providing services to a large part of the community with multiple needs, having a committed and dedicated staff is important. Engagement to work is a positive attitude in employees, that its outcome is important for both the individual and the organization. Therefore, it is important to identify the factors that help to promote this engagement. The present study was conducted with the aim of developing a model to promote the engagement of municipal employees in District 10.
METHODS: The research strategy was data foundation and the interview method was used to collect data. The obtained data from interviews were encoded and conceptualized using a three-step analysis method (open coding, axial coding, and selective coding).
FINDINGS: According to the research findings, the dimensions of engagement from the perspective of employees, which include non-profit, organizational engagement, time order, commitment to work, learning effort, responsibility, altruism, work conscience, interest in work.
CONCLUSION: The analysis of research data also shows that the effective factors in promoting employee engagement, job matching, motivation system, personal characteristics, organizational justice, performance appraisal system, appropriate service compensation system, creating opportunities for growth and security. And contextual factors, job analysis, development strategies, organizational culture, managerial factors, ergonomic features of the organization are among the contextual factors associated with promoting engagement. On the other hand, environmental factors related to the municipality and economic and social factors have a deterrent role in promoting engagement.
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Municipality of Tehran