Urban communications and services
The influence of organizational citizenship behavior in improving the organizational performances

Z. Alizadeh Afrouzy; SH. Tavangarzadeh

Volume 5, Issue 1 , January 2020, , Pages 53-58


  Organizational citizenship behavior has always been tested in the knowledge-intensive sectors of societies. Organizational citizenship behavior is a voluntary and discretionary behavior that is supposed to build up the cultural aspect of the organization; it is not part of the personnel's contractual ...  Read More

Human capital in urban management
Relationship between organizational climate and citizenship behavior of the non-supervisory staff in Bank Simpanan National, Malaysia

L. Vasudevan; A. Iqbal

Volume 3, Issue 4 , October 2018, , Pages 287-302


  In a new era, the organizational climate has built as the norms, values, beliefs, traditions, and ceremonies where people work together to solve problems and face challenges. This study was to determine whether there is a relationship between each of the three dimensions of organizational climate (supervisory ...  Read More