Human capital in urban management
Human resource lens: perceived performances of ISO 9001:2015 certified service firms

A.R. Santos

Volume 8, Issue 2 , April 2023, , Pages 229-244

  BACKGROUND AND OBJECTIVES: One of the key indicators in the evaluation of service quality is the execution of a Quality Management System (ISO 9001:2015) and the success of any organization lies in its ability to effectively manage its resources. Human resources play an integral role in this process, ...  Read More