Human capital in urban management
K. Fahimi; M. Amirabadi
Abstract
BACKGROUND AND OBJECTIVES: Excellence models are essential for organizations to improve performance. Deming Prize, Canada Awards for Excellence, Malcolm Baldrige National Quality Award, and European Quality Award are the most well-known excellence models worldwide. These models do not present any mathematical ...
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BACKGROUND AND OBJECTIVES: Excellence models are essential for organizations to improve performance. Deming Prize, Canada Awards for Excellence, Malcolm Baldrige National Quality Award, and European Quality Award are the most well-known excellence models worldwide. These models do not present any mathematical model in accordance with a comprehensive step-by-step roadmap for implementation. Moreover, they are general models and have not been customized for a specific organization. So, this article presents a comprehensive, graphical, step-by-step roadmap to implement an excellent model for Tehran Municipality that is elevated by Technique for order of preference by similarity to ideal solution and analytical hierarchical process to make decisions by mathematical analysis.METHODS: Different excellence and performance models have been studied, and then an excellence model for deputies of Tehran Municipality is designed. Also, an Analytical hierarchical process for weight extraction and a Technique for order of preference by similarity to an ideal solution for ranking is applied.FINDINGS: A novel excellence model for deputies of Tehran Municipality has been developed. Strategies, goals, objectives, targets, critical success factors, and general, proprietary, and transaction indexes are defined. Analytic hierarchy process calculates weights of indexes based on arbitrary data, and results are presented in 11 Tables. The most important index was the proprietary index, with a weight of 70% for the deputy of technical and construction. The less important index was the general index for the deputy of planning, human capital development, and council affairs, weighing 8%. Moreover, deputies of Tehran Municipality have been ranked by TOPSIS. The best deputy got 71%, and the worse got 7% scores.CONCLUSION: This study constructed a customized five-step excellence model for Tehran Municipality to reach excellence. The model can help Tehran Municipality for better urban planning. Step one constructs the performance assessment team. Step two extracts indexes by brainstorming method with the help of the European foundation for quality management model. Step three collects, cleans and loads the data in the data warehouse. In step four, weights of the indexes and facets are calculated based on AHP, and then facets, indexes, and goals are ranked by technique for order of preference by similarity to ideal solution as an effective multi-criteria decision making tool. Finally, the model has been implemented at offices of plan monitoring, project control, and performance evaluation in planning, human capital development, and council affairs department at Tehran Municipality.
Urban and municipalities management
A. Jafari Shahrestani; E. Sangi; H. Mazaherian; S. Movaghar Hoor
Abstract
BACKGROUND AND OBJECTIVES: Given the tremendous progress of today's societies and the expectations of the people from public institutions that are increasing day by day, having complex organizations is inevitable. As a non-parametric border method, data envelopment analysis approach has been presented ...
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BACKGROUND AND OBJECTIVES: Given the tremendous progress of today's societies and the expectations of the people from public institutions that are increasing day by day, having complex organizations is inevitable. As a non-parametric border method, data envelopment analysis approach has been presented as a relative assessment tool to evaluate performance assessment of The Municipality of Tehran with 22 districts. This paper aims to assess all 22 districts of Tehran in terms of cash and sustainable income. METHODS: In this paper, BCC output-oriented model has been opted to employ DEA for the performance assessment of Tehran Municipality in 2020. In order to formulate optimal programs, especially in the income programs of the regions, it is necessary to consider the specific conditions and characteristics of each region. Therefore, while cash and sustainable incomes have been selected as the model's output, number of building permits, number of inhabitants, number of housing deals, and the price of the residential unit have been considered as inputs of BCC-O model. FINDINGS: BCC-O approach was implemented to classify 22 districts of the Municipality of Tehran. The findings revealed that 50 percent of districts namely 1, 6, 9, 12, 16, 17, 18, 19, 20, 21, 22 operated efficiently. Also, it was determined that there has not been a proportional analogy between cash and sustainable income in comparison with input indices. For such areas an alternative program is proposed using the method. CONCLUSION: Due to the continuous increase of Tehran's county population and consequently the increase of citizens' requests and the lack of resources and facilities in Tehran Municipality on the other hand, it is necessary to formulate and implement the annual plans of the regions with higher accuracy. Given that at present the annual plan of cash and stable income of regions are based on past years' performance ignoring specific conditions of each region, so it is possible to evaluate a more real and precise value of income plan through DEA model with considering the conditions of each district. Decision-makers of inefficient districts can modify the approved plans of cash income and sustainable income base on the optimal value of the proposed data envelopment analysis model. Based on BCC-O model, guidelines are provided for transferring inefficient districts from the current state to the efficient ones. These values can be the basis for compiling the revenue plan for next year in districts of the Municipality of Tehran.