Document Type: REVIEW PAPER

Authors

Department of Transport Management Technology, Federal University of Technology Akure, Nigeria

Abstract

With the modern development and increasing competitiveness of air transport business processes, the management of knowledge is essential most especially for air transport managers. This controls compounded phases of the organization which begins with the fabrication of organisational strategy towards value creation and improving customers` experience. This study was to explore the review on the impact of knowledge management in the Nigerian air transport sector. Knowledge management is the extent to which improved business performance is realizable. The empirical reveals that the importance of knowledge management in the air transport sector is driven by the increasing level of technological change; the changing dynamics of market forces; complex nature, and expansion of air transport sector; information technology which enhances the collection, analysing, recording and transfer or sharing of information, data or facts within the organisation; and the achievement of competitive advantage through cost and schedule leadership. In the situation whereby an organization does not embark on knowledge management practice, and they planned to expand the scope or dimension of the organization, the expansion will be the sinking sand and the hole where the organization will bury all the knowledge resources and organization will be rendered bankrupt.

Keywords

Main Subjects

 

Adeniran, A.O.; Gbadamosi, K.T., (2017). Concessioning a strategy for enhancing Nigeria’s airport operational efficiency - lessons from developed countries. Int. J. Res. Ind. Eng., 6(3): 228–245 (18 pages).

Alavi, M.; Leidner, D.E., (2001). Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q., 25(1): 107-136 (30 pages).

Al-Hawari, M., (2004). Knowledge management styles and performance: A knowledge space model form both theoretical and empirical perspectives. Unpublished doctoral dissertation. University of Wollongong, Australia.

Almedida, C., (2011). Chapter 1: Airports - The importance of integrated knowledge management in setting out strategies.

Ashford, N.; Stanton, H.; Moore, C., (1985). Airport Operations; McGraw-Hill.

Awad, E.M.; Ghaziri, H.M.,(2004).   Knowledge Management. Pearson Education Inc., New Jersey

Babcock, M., (1998). Review - Mary Parker Follett, the prophet of management: A celebration of writings from the 1920s. Harmony Printing Press, USA

Beckman, T., (1999). The current state of knowledge management. Knowledge Management Handbook, CRC Press.

Bennet, A.; Bennet, D., (2004). Organizational survival in the new world: The intelligent complex adaptive system. Boston, MA: Elsevier.

Bennet, A.; Bennet, D., (2007). The knowledge and knowledge of spiritual learning. VINE., 37(2): 150-168(19 pages).

Bennet, D.; Bennet, A., (2008). Engaging tacit knowledge in support of organizational learning. J. Inf. Knowl. Manage. Syst., 38 (1): 72-94 (23 pages).

Bennett, R.; Gabriel, H., (1999). Organizational factors and knowledge management within large marketing departments: An empirical study. J. Knowl. Manage., 3(3): 212-225 (14 pages).

Betancor, O.; Rendeiro, R., (1999). Policy Research Working Paper 2180: Regulating privatized infrastructures and airport services. World Bank Institute - Governance, Regulation and Finance, September.

Bhatt, G.D., (2002). Management Strategies for Individual Knowledge and Organization Knowledge. J. Knowl. Manage., 6: 31-39 (9 pages).

Bouncken, R.B., (2002). Knowledge management for quality improvements in hotels. J. Qual. Assur. Hosp. Tourism., 3: 25-29 (5 pages).

Boyd, D.; Egbu, C.; Chinyo, E.; Xiao, H.; Lee, C., (2004). Audio diary and debriefing for knowledge management in SMEs. Proceedings of the Twentieth Annual Conference, 741-747 (7 pages).

British Standards Institute (BSI), (2003). Introduction to knowledge management in construction. London: British Standards Institute Technical Committee KMS/1.PD7503.

Carlsson, S.A., (2001). Knowledge management in network contexts. 9th European Conference on Information System; Bled, Slovenia.

Choi B.; Lee, H., (2000). Knowledge management enabler and organizational performance, INFORM-KORMS.

Churchman, C.W., (1971). The design of inquiry system and basic concepts of systems: New York.

Claire, R.M.; Michael, E.D.K., (2011). Knowledge Management (KM) processes in organizations: theoretical foundations and practice. Synthesis Lectures on Information Concepts Retrieval and Services, 3(1): 1- 96 (96 pages).

Clark, J.; Turner, P., (2004). Global competition and the Australian biotechnology industry: developing a model of SMEs knowledge management strategies. Knowl. Process Manage., 11: 38-46 (9 pages).

Clark, T.D.; Jones, M.C.; Armstrong, C.P., (2007). The dynamic structure of management support systems: theory development, research focus and direction. MIS Qual., 37: 579-615 (37 pages).

Cooper, C., (2006). Knowledge management and tourism. Ann. Tourism Res., 38: 47- 64 (8 pages).

Darrock, J.; McNaughton, R., (2002). Examining the link between knowledge management practices and types of Innovation. J. Int. Cap., 3: 210-222 (13 pages).

Davenport, T.H., (1994). Saving its Soul: Human-centred information management. Harvard Bus. Rev., 72(2): 119-131(13 pages).

Davenport, T.; Prusak, L., (1998). Working knowledge: How organizations manage what they know, Harvard Business School Press.

Davenport, T.; Harris, J. G.; Kohli, A. K., (2001).How do they know their customer so well? MIT Slogan Manage. Rev., 42(2): 63-73 (11 pages).

DiBella, A.; Nevis, E., (1998). How organisations learn. An integrated strategy for building learning capability. San Francisco: Jossey-Bass.

Drucker, P.F., (1993). Post-capitalist society. Oxford Butterworth, Heinemann.

Earl, M., (2001). Knowledge management strategies: toward a taxonomy. J. Manage. Inf. Syst., 18: 215-233 (12 pages).

Egbu, C.; Botterill, C., (2002). Information technologies for knowledge management: Their usage and effectiveness. ITcon, Special Issue. Knowl. Manage. Constr., 7, 125–137 (13 pages).

Egbu, C.; Robinson, H., (2005). Construction as a knowledge-based sector. In C. Anumba, C. Egbu; P. Carrillo (Eds.), Knowledge management in construction. Oxford: Blackwell Publishing.

Ekaterina, T.; Ignazio, C.; Sergio, A. R., (2015). Knowledge management in the airline industry: a case study from British Airways. 13thInt. Conf. e-Soc.

Fadare S.O.; Adeniran, A.O., (2018). Comparative analysis of publicly operated airport terminal and concessioned airport terminal in Lagos, Nigeria. Discovery, 54(272): 304-318 (15 pages).

Farlex, (2011). Free dictionary.Follett, M. P., (1924). Creative experience. New York: Longman Green and Co (reprinted by Peter Owen in 1951).

Follett, M.P., (1941). Dynamic administration: The collected papers of Mary Parker Follett edited by Henry Metcalf and Lionel Urwick, London: Pitman (320 pages).

Gherardi, S., (2006). Organizational knowledge: The texture of workplace learning. Oxford: Blackwell.

Graham, A., (2003). Managing airports - An international perspective [2ndedition]. Elsevier Butterworth Heinemann.

Grant, K.A., (2007). Tacit knowledge revisited - we can still learn from Polanyi. J. Knowl. Manage., 5(2): 173–180 (8 pages).

Gronau, N., (2002). The knowledge Café: a knowledge management system and its application to hospitality and tourism. J. Qual. Assur. Hosp. Tourism, 3: 75-88 (14 pages).

György, L., (2015). Polanyi, Karl (1886-1964). Budapest University of Economic Sciences, Department of Sociology Fövámtér 8 H-1093 Budapest Hungary

Hattendorf, M., (2002). Knowledge supply chain matrix approach for balanced knowledge management: an airline industry firm case. J. Qual. Assur. Hosp. Tourism, 3: 61-73 (13 pages).

Holsapple, C.; Joshi, K., (1999). Description and analysis of existing knowledge management frameworks. Proceedings of the 32nd Hawaii International Conference on System Sciences 1-15 (15 pages).

Jarach, D., (2001). The evolution of airport management practices: towards a multi-point, multi-service, marketing-driven. J. Air Transp. Manage., 7: 119 -125 (7 pages).

Jarach, D., (2004). Future scenarios for the European Airline industry: a marketing-based perspective. J. Air Transp., 9(2): 23-39 (17 pages).

Jarach, D., (2005). Airport Marketing. Strategies to cope with the new millennium environment. Ashgate Publishing.

Jashapara, A., (2004). Knowledge management: An integrated approach. London: Prentice-Hall.

Jerome, A., (2008). Privatization and enterprise performance in Nigeria: a case study of some privatized enterprises. Afr. Econ. Res. Consortium, 175.

Kamara, J.M.; Anumba, C.J.; Carrillo, P.M., (2002). A CLEVER approach to selecting a knowledge management strategy. Int. J. Proj. Manage., 20(3): 205–211 (7 pages).

Kazi, A.S.; Hannus, M., (2002). Editorial: ICT support for knowledge management in construction. J. Inf. Tech. Constr., 7: 57–61 (4 pages).

Kwong, E.; Lee, W.B., (2009). Knowledge elicitation in reliability management in the airline industry. J. Knowl. Manage., 13(2): 35-48 (14 pages).

Leibowitz, I.J., (1999). Knowledge management handbook. New York: CRC Press.

Leonard, D.; Sensiper, S., (1998). The role of tacit knowledge in group innovation. California Manage. Rev., 40(3): 112-132 (21 pages).

Maier, R., (2007). Knowledge management systems: information and communication technologies for knowledge, management; Springer.

Malhotra, Y., (1997). Knowledge management in inquiring organizations. Proceedings of 3rd Americas conference on information systems (philosophy of information systems mini-track), Indianapolis, August 1997.

Malhotra, Y., (1997). Knowledge management for the new world of business.

Malhotra, Y., (2001). Expert systems for knowledge management: crossing the chasm between information processing and sense-making. Expert Syst. Appl., 20: 7-16 (10 pages).

Marquardt, M., (1996). Building the learning organization. New York: McGraw-Hill.

McInerney, C., (2002). Knowledge management and the dynamic nature of knowledge. J. Am. Soc. Inf. Sci. Technol., 53(12): 1009-1018 (10 pages).

Monk, A.; Howard, S., (1998). The rich picture: a tool for reasoning about work concept. Interact., 5.

Murthy, B., (2005). Re-engineering higher education. The knowledge management system.

Newman, B.; Conrad, K., (1999). A framework for characterizing knowledge management methods, practices, and technologies. The knowledge-management forum.

Nonaka, I.A., (1991). The Knowledge Creating Company. Harvard Bus. Rev., 69: 96-104 (9 pages).

Nonaka, I.A., (1995). The knowledge-creating company: how Japanese companies create the dynamics of innovation. Oxford: Oxford University Press.

Normann, R.; Ramirez, R., (1993). From value chain to value constellation: Designing interactive strategy. Harvard Bus. Rev., 71(4): 65–77 (13 pages).

O’Dell, C.; Grayson, C., (1998). If we only knew what we know: Identification and transfer of internal best practices. California Manage. Rev., 40(3): 154- 174 (21 pages).

OED, (2008); Oxford English Dictionary, Eleventh Edition, Oxford: Oxford University Press.

OECD, (2003). Conclusions from the results of the survey of knowledge management practices for ministries/departments/agencies of the central government in OECD member countries. 3-4, GOV/PUMA/HRM (2003) 2.

Oghojafor, B.E.; Kuye, O. L.; Alaneme, G. C., (2012). Concession as a strategic tool for ports efficiency: An assessment of the Nigerian ports. Am. J. Bus. Manage., 1(4): 214-222 (9 pages).

Ogunsiji, A.S.; Ogunsiji, O.O., (2010). Consummate precision of strategic management approach on transport logistics and physical distribution for port performance efficiency: A case study of Nigerian ports. J. Emerging Trends in Econ. Manage. Sci., 1(2): 96-101 (6 pages).

Pan, G. W.; Scott, N.; Laws, E., (2006). Understanding and sharing of knowledge of new tourism markets. J. Qual. Assur. Hosp. Tourism., 7: 99-116 (8 pages).

Polanyi, K., (1944). 1957 The Great Transformation Rinehart and Company Inc., New York Toronto.

Polanyi, K., (1947). Our Obsolete Market Mentality Commentary 3, February 109-117 (9 pages).

Polányi, K., (1979). Gazdaságszociológia az Egyesült Allamokban (Economic Sociology in the United States) Szociológia, 2:109-123 (15 pages).

Prusak, L., (2001). Where did knowledge management come from? IBM Syst. J., 40: 1002-1007 (6 pages).

Rastogi, P.N., (2000). Knowledge management and intellectual capital: The new virtuous reality of competitiveness. Hum. Syst. Manage., 19(1): 39- 41 (3 pages).

Robinson, H.S., (2005). Knowledge management practices in large construction organizations. Eng. Constr. Archit. Manage., 12(5):431-445 (15 pages).

Salisbury, M.W., (2003). Putting theory into practice to build knowledge management System. J. Knowl. Manage., 7: 126-141 (16 pages).

Sangeeta, S.B.; Sumedha, C.; Aparna, R., (2015). Impact of knowledge management capabilities on knowledge management effectiveness in Indian organizations. Indian Institute of Management, Ahmedabad SAGE Publications.

Scarbrough, H., (2003). Knowledge management, HRM and the innovation process. Int. J. Manpower, 24(5): 501-516 (16 pages).

Schultze, U.; Leidner, D. E., (2002). Studying knowledge in the information system, research discourse and theoretical assumptions. MIS Q, 26: 213-242 (20 pages).

Serebrisky, T., (2012). Airport economics in Latin America and The Caribbean. Benchmarking, regulation and pricing. The World Bank, Washington, DC

Shaw, G.; Williams, A., (2008). Knowledge transfer and management in tourism organizations. An Emerging Research Agenda, Tourism Management.

Sireteau, N.; Grigoruta, M., (2007). The perspective of knowledge management in Universities.

Skyrme, D. J., (1999). Knowledge management performance measurement from measurement myopia to knowledge. Leadership Access.

Sujatha, R., (2007). Critical success factors for implementing knowledge management. J. Knowl. Manage., 1: 61-78 (18 pages).

Suresh, S., (2006). Knowledge capture in small and medium enterprises in the UK construction sector. (Unpublished doctoral dissertation). Glasgow Caledonian University.

Tseng, M.L., (2011). Using a hybrid MCDM model to evaluate firm environmental knowledge management in uncertainty. J. Appl. Soft Comput., 11(1): 1340-1352 (13 pages).

Tserng, H. P.; Lin, Y.C., (2004). Developing an activity-based knowledge management system for contractors. Aust. Constr. J., 13: 781-802 (22 pages).

Wick, C., (2000). Knowledge management and leadership opportunities of technical communicators, TC.

Wiig, K. M., (1997). Knowledge management: an introduction and perspective. J. Knowl. Manage., 1(1): 6-14 (9 pages). 

Wiley, J.R., (1986). Airport administration and management. Eno Foundation for Transportation, INC., Westport, Connecticut.

Yun, D., (2004). Knowledge management in hospital and tourism. Ann. Tourism Res., 31: 1064- 1065 (2 pages).