Document Type: CASE STUDY

Authors

1 Department of Psychology and Education of Exceptional Children, Faculty of Psychology and Educational Sciences, University of Tehran, Tehran, Iran

2 Department of Governmental management - Human Resources Management, Faculty of Management and Accounting, Allameh Tabatabaii University ,Tehran, Iran

3 Department of Governmental management - Human Resources Management, Faculty of Management and Economics, Islamic Azad University, Science and Research Branch, Tehran, Iran

Abstract

Human resources play a crucial role in the evolution of the organizations, and huge organizational developments caused by unlimited intellectual capacity of human resources. Therefore, of the priorities of any organization is to preserve these valuable resources. In this regard, an appropriate alternative is to improve the quality of work life in organizations. To this aim, the quality of work life was investigated among the staff employed in General Department of Human Resources of Municipality of Tehran (the study population was included of 3 types of employments one official and two contractual employments), during 2017- 2019. The research method is descriptive-survey and the data were collected using the Walton work quality of life questionnaire (1973) and a researcher-made questionnaire on demographic characteristics. Data were analyzed using SPSS software and statistical Tests including frequency, mean and standard deviation, and inferential statistical test including one-way T, Pearson correlation and analysis of F variance. The results indicated that the status of quality of work life in the studied area is 3.03 and above mean from the staff point of view. Also, the mean scores of life quality amongst Hadianshahr (one of the tow contractual employments) were lower than official (fixed) staffs and Khadamate Edearie Shahr (one of the two contractual type of employments). In terms of demographic variables, an adverse relationship was observed between quality of work life and age.

Keywords

Main Subjects

Ahvanuiee, M.R.; Rajabi, J.; Farsi, Z., (2018). Quality of work life in nurses: Family, career and psych contextual associations. Postmodern Openings, 9(1): 182-193 (12 pages).

Al Muftah, H.; Lafi, H., (2011). Impact of QWL on employee satisfaction case of oil and gas industry in Qatar. Adv. Manage. Appl. Econ., 1(2): 107-134 (28 pages).

Alizadeh, H.; Gholamrezaei, D.; Samadian., M., (2017). Identifying and prioritizing the factors affecting the quality of work life of employees with an administrative transformation approach. Stand. Qual. Manage., 7(26): 61- 74 (14 pages). (In Persian). 

Arab, N.; Rezaeibadafshani, F.; Rahimi, M., (2015). The mediating role of quality of work life between psychological capital and life satisfaction. Health Educ. Health Promot., 3 (1): 49-58 (10 pages). (In Persian)

Ardalan, M.; yousefi, s., (2014). Assess the quality of work life of employees (Case study of Razi University of Kermanshah). National Conference on Modern Research in Humanities. (In Persian)

Asegid, A.; Belachew, T.; Yimam, E., (2014). Factors influencing job satisfaction and anticipated turnover among nurses in Sidama zone public health facilities, South Ethiopia. Nurs. Res. Pract., 2014: (26 pages).

Blustein, D.L.; Olle, C.; Connors-Kellgren, A.; Diamonti, A.J., (2016). Decent work: A psychological perspective. Front. Psychol., 7: 407. 

Bolhari, A.; Rezaeean, A.; Bolhari, J.; Zare, F., (2012). The impact of occupational stress on quality of work life among the staff of e-workspace. World Acad. Sci. Eng. Technol., 67(2012): 314-318 (5 pages).

Borges, R., (2013). Are public officials really less satisfied than private sector workers? A comparative study in Brazil. Revista de Administração Pública, 47(6): 1477-1496 (20 pages).

Bowles, S.; Gintis, H., (2011). Schooling in capitalist America: Educational reform and the contradictions of economic life. Haymarket Books.

Chan, K.W.; Wyatt, T.A., (2007). Quality of work life: A study of employees in Shanghai, China. Asia Pac. Bus. Rev., 13(4): 501-517 (17 pages).

Doyle, M;, Claydon, T.; Buchanan, D., (2000). Mixed results, lousy process: the management experience of organizational change. Bri. J. Manage., 11(3): 59-80 (22 pages). 

Ehnert, I.; Harry, W., (2012). Recent developments and future prospects on sustainable human resource management: Introduction to the special issue. Manage. Rev., 23(3):221-238 (18 pages). 

Evans, J.R.; Lindsay, W.M., (2013). Managing for quality and performance excellence. Cengage Learning. 9th Ed.

Felstead, A.; Jewson, N.; Walters, S., (2003). Managerial control of employees working at home. Brit. J. Ind. Relat., 41(2): 241-264 (24 pages).

George, J.M.; Jones, G.R.; Sharbrough, W.C., (2005). Understanding and managing organizational behavior. Upper Saddle River, NJ: Pearson Prentice Hall. 5th Ed. 

Goodarzi, H.T.; JaberAnsari, M.; Azadi, R., (2013). An investigation the relationship between quality of work life and social capital (A case study: staff of mehr-e-eghtesad bank, Markazi Province). Int. J. Bus. Manage. Invent., 21(8): 38-49 (12 pages). (In Persian)   

Griffin, J., (2007). What do happiness studies study? J. Happiness Stud., 8(1):139-148 (10 pages). 

Hossan, C.G.; Sarker, M.A.R.; Afroze, R., (2012). Recent unrest in the RMG sector of Bangladesh: is this an outcome of poor labour practices? Int. J. Bus. Manage., 7(3): 206-218 (13 pages).

Kord Tamini, B.; Chadha, N.K., (2018). Emotional Intelligence and Quality of Work Life between Iranian and Indian University Employees: A Cross–Cultural Study. Int. J. Psych. (IPA), 12(1): 91-117 (27 pages).      

Lau, R.S.; May, B.E., (1998). A win‐win paradigm for quality of work life and business performance. Hum. Res. Dev. Quart., 9(3): 211-226 (26 pages).                

Leblebici, D., (2012). Impact of workplace quality on employee’s productivity: case study of a bank in Turkey. J. Bus., Econ., 1(1): 38-49 (12 pages).  

Levine, M.F.; Taylor, J.C.; Davis, L.E., (1984). Defining quality of working life. Hum. Relat., 37(1): 81-104 (24 pages).       

Mirvis, P.H.; Lawler III, E.E., (1984). Accounting for the quality of work life. J. Org. Behav., 5(3):197-212 (16 pages).

Nasl Seraji, J.; Dargahi, H., (2006). Study of quality of work life (QWL).  Iran. J. Publ. Hlth., 35 (4): 8-14 (6 pages). (In Persian).          

Osabiya, B.J., (2015). The effect of employee’s motivation on organizational performance. J. Pub. Admin. pol. Res., 7(4): 62-75 (14 pages). 

Rabins, P.V.; Black, B.S., (2007). Measuring quality of life in dementia: purposes, goals, challenges and progress. Int. Psychogeriatrics, 19(3): 401-407 (7 pages).

Rethinam, G.S.; Ismail, M., (2008). Constructs of quality of work life: a perspective of information technology professionals. Eur. J. Soc. Sci., Phys. Rev., 47, 777-780 (3 pages).

Rose, R.C.; Beh, L.; Uli, J., Idris, K., (2006). Quality of work life: Implications of career dimensions. J. Soc. Sci., 2(2): 61-67 (7 pages).

Rozbehani, R.; Maleki, S.E.; KazemPour-Dizaji, M.; Ehsan, S., (2016). The effect of implementing a performance-based payroll system on employee satisfaction in a state hospital (a case study of masih daneshvari hospital). iioab j., 7(2):618-626 (9 pages). 

Salmani, D., (2005). Quality of work life and improving organizational behavior. Publication of University of Tehran School of Management. (216 pages). (In Persian). 

Seyoum, Y., (2012). Staff development as an imperative avenue in ensuring quality: The experience of Adama University. Educ. Res. Int., (17 pages). 

Sojka, L., (2014). Specification of the quality of work life characteristics in the Slovak economic environment. Sociológia-Slovak Sociological Review, 46(3): 283-299 (17 pages). 

Stiglitz, J.E.; Sen, A.; Fitoussi, J.P., (2017). Report by the commission on the measurement of economic performance and social progress.

Thakur, R.; Sharma, D.K., (2019). An Empirical Research on the Relationship between Quality of Work Life and Work Performance of Employees of Himachal Pradesh Power Corporation Limited. Pratibimba, 18(2): 57-63 (7 pages). 

Vlachos, I., (2008). The effect of human resource practices on organizational performance: evidence from Greece.  Int. J. Hum. Res. Management, 19(1): 74-97 (24 pages).  

Walton, R.E., (1973). Quality of working life: what is it? Sloan Manage. Rev., 15(1): 11-21 (11 pages).

Wright, P.M.; Boswell, W.R., (2002). Desegregating HRM: A review and synthesis of micro and macro human resource management research. J. Manage., 28(3): 247-276 (30 pages). 

Wyatt, T.A.; Wah, C.Y., (2001). Perceptions of QWL: A study of Singaporean employee’s development. Res. Pract.  Hum. Res. Manage., 9(2): 59-76 (18 pages). 

Wynne-Jones, G.; Buck, R.; Porteous, C.; Cooper, L.; Button, L.A.; Main, C.J.; Phillips, C.J., (2011). What happens to work if you’re unwell? Beliefs and attitudes of managers and employees with musculoskeletal pain in a public sector setting. J. Occup. rehabil., 21(1): 31-42 (12 pages). 

Yang, C.C.; Lin, C.Y.Y., (2009). Does intellectual capital mediate the relationship between HRM and organizational performance? Perspective of a healthcare industry in Taiwan.  Int. J. of Hum. Res. Manage., 20(9): 1965-1984 (20 pages).